Returns & Refunds Policy
We want you to love what you wear. If something isn't right, we're here to make it easy.
7-Day Easy Returns
You can request a return or exchange within 7 days of delivery, provided the product is:
- Unused, unworn and in its original condition
- In the original packaging with all tags/labels intact
- Not part of our non-returnable category (see below)
Non-Returnable Items
- Made-to-order or customised bridal sets (custom size/colour requests)
- Items marked "Final Sale" during clearance or festive discounts
- Products damaged due to misuse after delivery
How to Request a Return
- Message us on WhatsApp or email within 7 days of delivery with your order details and a photo of the product.
- Our team will confirm pickup or share a return address, depending on your location.
- Once the item reaches us and passes a quick quality check, we'll process your refund or exchange.
Refunds
- Prepaid orders: refunded to the original payment method within 5-7 business days of us receiving the returned item.
- COD orders: refunded via bank transfer or UPI — we'll collect your details while processing the return.
- Shipping charges (if any were paid) are non-refundable unless the return is due to our error (wrong/damaged item).
Exchanges
Want a different size or colour instead of a refund? Let us know while raising your return request and we'll ship the replacement as soon as the original item is received, subject to stock availability.